Returns are accepted of items that are regularly stocked, and are not custom-painted or sized. Acceptance of returned product will be left to the discretion of Stillwater Porcelain.
Since Stillwater Porcelain products are 100% hand-made in our studio and are not purchased in bulk, we need to enforce a 30% restocking fee. The product, upon inspection, must be undamaged, in new condition, and suitable for resale.
The shipping cost of the returned product is the responsibility of the customer. A note and a copy of the invoice should be included, stating that the product is being returned, and that credit is requested (less 30%) for the returned items. The pieces, upon inspection, must be undamaged, in new condition, and suitable for resale.
Note: The issuance of the credit will need to be discussed (credit card, check, etc.)
Returns must be received within 1 year of purchase.